Payment, Cancellation & Refund Policy

1. Purpose

This Payment, Cancellation & Refund Policy ("Payment Policy") explains how KLINN AI Technologies Pvt. Ltd.("KLINN AI", "we", "us") prices work, invoices clients, and handles cancellations and refunds for B2B software, AI, and digital product engagements in India. It forms part of our Client Services Terms. A signed proposal or SOW controls commercial specifics and prevails on conflict.

2. Project costing

Fees are based on the agreed scope of work — features, platforms, integrations, design depth, timelines, and assumptions documented in the proposal or SOW. Pricing may be fixed-price, time-and-materials, milestone-based, or retainer, as stated in writing.

Indicative website pricing or verbal ballparks are not binding. Estimates that are not expressly labelled "fixed-price / fixed-scope" may be revised if requirements, dependencies, or Client delays change the effort.

Change requests outside the SOW require a written change order with updated cost and schedule before work proceeds.

3. Taxes (GST)

Fees are exclusive of applicable Indian GST and other statutory taxes unless the invoice states otherwise. Client shall pay taxes as invoiced. GSTIN: [GSTIN — to be updated].

4. Invoices & payment schedule

Typical structures (as set out in the SOW) include an advance / kickoff fee, milestone payments, and a final payment before or on handoff. Invoices are payable by the due date stated (default: due on receipt or within seven (7) days). Late payment may incur interest at 1.5% per month (or the maximum permitted by law, if lower) and may result in suspension of work or withholding of deliverables and access.

Payment methods are as specified on the invoice (bank transfer / UPI / other approved channels). Card data is not collected on this marketing website.

5. Non-refundable payments (no fault of KLINN AI)

Once a payment is received, it is non-refundable where KLINN AI has performed, partially performed, or stood ready to perform its obligations without material breach, including where the Client:

• cancels, postpones indefinitely, or abandons the project for any internal, commercial, funding, strategic, or personal reason;
• rejects deliverables that meet the agreed SOW / acceptance criteria, or rejects work based on subjective preference outside the SOW;
• fails to provide required inputs, approvals, or access after reasonable notice, causing idle time or inability to proceed;
• changes priorities, vendors, or technology stack mid-engagement without a mutually agreed change order;
• experiences sudden circumstances (market, regulatory on Client side, management change, etc.) that are not caused by KLINN AI's material breach.

Custom software and professional services are not retail consumer goods. There is no general "cooling-off" or no-questions-asked return right once work is commissioned and payment is made.

6. Fees for work already performed

Fees attributable to completed milestones, accepted phases, discovery, design, development, testing, or other effort already performed are earned when performed and remain payable and non-refundable, even if the Client later cancels the remainder of the project.

7. Limited refunds — material breach by KLINN AI

If KLINN AI materially fails to deliver the agreed SOW scope and does not cure within the cure period in the SOW (default: fifteen (15) days after written notice describing the failure with reasonable specificity), Client may be entitled to a refund limited to unused prepaid fees for work not delivered and not performed. Refunds do not cover:

• completed or accepted work;
• third-party costs already incurred at Client's request;
• consequential, indirect, or business losses (see Services Terms limitation of liability);
• delays or failures caused by Client, third parties, force majeure, or dependencies outside our reasonable control.

8. Chargebacks & payment disputes

Initiating a card or bank chargeback without first contacting us in writing and allowing a reasonable resolution window is a material breach. Client agrees to use the contractual dispute path (notice → cure → escalation) before involving payment networks. Unjustified chargebacks may result in suspension of services and recovery of fees, costs, and lawful damages.

9. Cancellation by Client

Client may cancel remaining unperformed work by written notice. Advances and fees for work performed remain non-refundable under Sections 5–6. We may invoice for work in progress up to the cancellation effective date on a time-and-materials or percentage-complete basis as stated in the SOW.

10. Cancellation by KLINN AI

We may cancel or suspend for non-payment, unlawful requests, material Client breach, or if continuing would violate law or create unreasonable risk. Prepaid unused fees for undelivered work may be refunded at our discretion after deducting costs and earned fees, except where cancellation results from Client breach.

11. Force majeure

Neither party is liable for delays or failures due to events beyond reasonable control (including natural disasters, war, epidemic, government action, widespread infrastructure outages). Fees for work already performed remain payable.

12. How to raise a billing concern

Email admin@klinnai.com with your invoice number, SOW reference, and a clear description of the issue within seven (7) days of the invoice date (or as stated in the SOW). We will investigate in good faith.

13. Governing law

This Payment Policy is governed by the laws of India. Disputes are subject to the competent courts in India, unless the SOW states otherwise.